Privacy Policy – Grameen Xpress

Effective Date: 12 May 2026

Grameen Xpress (“we”, “our”, or “us”) operates the Grameen Xpress mobile application.

This Privacy Policy explains how we collect, use, and protect user information when using our application.

Information We Collect

The app may collect the following information:

  • Name

  • Phone number

  • Pickup and delivery addresses

  • Parcel details

  • Tracking information

  • Device information required for app functionality

How We Use Information

We use the collected information to:

  • Process parcel bookings

  • Schedule pickups

  • Provide parcel tracking services

  • Manage deliveries and logistics

  • Improve app functionality and customer support

Firebase Services

Our app uses Google Firebase services for:

  • Database storage

  • Parcel tracking

  • Pickup request management

  • App performance and stability

Firebase may collect certain technical information according to Google’s Privacy Policy.

Camera Permission

The app may request camera access only for:

  • QR code scanning

  • Parcel tracking features

We do not access the camera without user interaction.

File and Storage Access

The app may generate PDF receipts and save them on the user’s device for sharing and printing purposes.

We do not access personal files unrelated to app functionality.

Data Security

We take reasonable steps to protect user data from unauthorized access, misuse, or disclosure.

Third-Party Services

The app may use third-party services including:

  • Google Firebase

  • WhatsApp sharing intents

These services may have their own privacy policies.

Children’s Privacy

Our app is not directed toward children under 13 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact:

Imran Ahmad
Grameen Xpress
Email: support@grameenxpress.in

Phone: +91 7819086101

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